Corpcom As "Online Complaint Management System"

· Complaint Number for each complaints registered online.
· Online status of each Complaints
· Auto distribution of complaints as per the skills/departments
· Time bounding for each complaint.
· Central tracking of complaints in HO
· Avoid harassment of Senior Professionals by managing all complaints Online and avoiding any
  personal complaints coming across on the telephone.
· No need of highly experienced Staff at the help desk to handle complaints
· Low Cost of operating Customer Care Centre: Low Salaries, Less Staff Acquisition cost.
· Use Central Intelligence System to solve the query/Complaints.